All orders are fulfilled at our London warehouse through our delivery partner DPD.
Orders placed before 1 pm are fulfilled the same day using DPD/DHL Next day delivery service.
Weekend orders are fulfilled on Monday for next day DPD/DHL delivery.
Shipping cost of £2.49 will be charged for additional bag of 10Kg rice.
Packaging fee of £3.99 will be charged for Frozen Products.
Delivery on Saturday will cost additional charge of £3.99.
Delivery to Ireland requires 2 days and will be charged based on the shipment weight.
UK offshore delivery (Guernsey, Northern Island, Isle of Man) requires 2 days and delivery charges based on shipment weight.
Returns - T&Cs
Our 100% buyer protection program allows for easy returns only for products not as per description on website which you received in damaged/defective/broken condition.All products must be returned in their original condition unused.
We do not accept returns of frozen products and are non refundable.
Product After 7 days Of delivery return can not be accepted.
For Electric appliances, Mixers & Grinders, we do not provide any warranty for the products. These are manufactured by the brands in India and the product warranty is only applicable in India, however if the product is not working when received we will replace if you inform us within 7 days of receiving the product.
You can raise a dispute within 7 days of delivery, in either of the two ways. By sending an email to info@keralataste.com with images of broken/defective/damaged products within 7 days of delivery or by calling our customer service number 03003034715. Please mention your order number in the email. By signing into your Kerala Taste account if you are a registered customer (Easy method).
Reverse pickup orders will initiate refund once the item is picked up by our courier partner and received by us.
We will refund when your item is back in warehouse. The refund amount will be credited within 3 to 5 working days in your account.
