Return & Refund Policy
Overview
At Keralataste, customer satisfaction is our priority. We strive to ensure that all products are delivered in excellent condition and meet the highest quality standards. If you experience any issues with your order, we are here to help.
Please read our Return & Refund Policy carefully to understand your rights and the conditions under which returns, replacements, or refunds may be accepted.
Return Eligibility
You may be eligible for a return, replacement, or refund in the following circumstances:
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The product received is damaged or defective.
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An incorrect item has been delivered.
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The product received has passed its expiry date.
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There is a valid quality concern or issue with the product.
To be considered for a return or refund, all requests must be submitted within 3 working days of receiving your order. Supporting photographs or other evidence may be required to help us assess your claim.
Conditions for Returns
To qualify for a return, products must:
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Be unopened and unused.
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Be returned in their original condition.
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Include the original packaging, labels, accessories, and invoice where applicable.
Keralataste reserves the right to decline return requests that do not meet these conditions.
Non-Returnable Items
For hygiene, safety, and quality reasons, the following items are generally not eligible for return or refund:
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Perishable food products, unless they arrive damaged, defective, or expired.
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Frozen products that have been delivered in acceptable condition.
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Promotional, clearance, discounted, or special-sale items with clearly stated short expiry dates.
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Products that have been opened, used, or altered after delivery.
Return & Refund Process
Step 1: Contact Customer Support
If you wish to request a return, refund, or replacement, please contact our customer support team within 3 working days of receiving your order.
Please provide:
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Your order number
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Product details
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A description of the issue
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Clear photographs showing the damage, incorrect item, expiry date, or other concern
Step 2: Request Review
Upon receiving your request, our support team will:
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Review the information provided
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Assess eligibility for return, replacement, or refund
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Contact you with further instructions if the request is approved
Where necessary, we may arrange product collection or provide return shipping instructions.
Step 3: Return the Product
Approved returns must:
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Remain unopened and unused
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Be returned in their original packaging
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Include all labels, accessories, and supporting documentation
Unless the return is due to an error on our part, such as a damaged, expired, defective, or incorrectly supplied item, customers may be responsible for return shipping costs.
Step 4: Product Inspection
Once the returned product reaches our warehouse, our team will:
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Inspect the item's condition
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Verify the reported issue
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Confirm compliance with our return policy
Step 5: Refund or Replacement Approval
After successful inspection and verification, we will:
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Issue a refund to the original payment method, or
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Dispatch a replacement product, subject to stock availability
The chosen resolution will depend on the nature of the issue and product availability.
Step 6: Refund Processing
Approved refunds are typically processed promptly following inspection and approval.
Please allow approximately 3–7 working days for the refund to appear in your account, depending on your payment provider, bank, or card issuer.
Important Notes
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Refunds can only be issued to the original payment method used for the purchase.
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Shipping charges may not be refundable unless the return is due to an error by Keralataste.
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We reserve the right to refuse returns that do not comply with this policy.
Need Assistance?
Our customer support team is happy to help with any questions regarding returns, refunds, or replacements.
Keralataste Customer Support
Email: info@keralataste.com
Customer Care Hotline: 0300 303 4715
WhatsApp Support: +44 7391 512665
You can also contact us through the live chat support available on our website.
Thank you for shopping with Keralataste. We appreciate your trust and look forward to serving you.
