Return & Refund Policy

Overview

At Keralataste, customer satisfaction is our priority. We strive to ensure that all products are delivered in excellent condition and meet the highest quality standards. If you experience any issues with your order, we are here to help.

Please read our Return & Refund Policy carefully to understand your rights and the conditions under which returns, replacements, or refunds may be accepted.

Return Eligibility

You may be eligible for a return, replacement, or refund in the following circumstances:

• The product received is damaged or defective.
• An incorrect item has been delivered.
• The product received has passed its expiry date.
• There is a valid quality concern or issue with the product.

To be considered for a return or refund, all requests must be submitted within 3 working days of receiving your order. Supporting photographs or other evidence may be required to help us assess your claim.

Conditions for Returns

To qualify for a return, products must:

• Be unopened and unused.
• Be returned in their original condition.
• Include the original packaging, labels, accessories, and invoice where applicable.

Keralataste reserves the right to decline return requests that do not meet these conditions.

Non-Returnable Items

For hygiene, safety, and quality reasons, the following items are generally not eligible for return or refund:

• Perishable food products, unless they arrive damaged, defective, or expired.
• Frozen products that have been delivered in acceptable condition.
• Promotional, clearance, discounted, or special-sale items with clearly stated short expiry dates.
• Products that have been opened, used, or altered after delivery.

Return & Refund Process

Step 1: Contact Customer Support

If you wish to request a return, refund, or replacement, please contact our customer support team within 3 working days of receiving your order.

Please provide:

• Your order number
• Product details
• A description of the issue
• Clear photographs showing the damage, incorrect item, expiry date, or other concern

Step 2: Request Review

Upon receiving your request, our support team will:

• Review the information provided
• Assess eligibility for return, replacement, or refund
• Contact you with further instructions if the request is approved

Where necessary, we may arrange product collection or provide return shipping instructions.